Contact BetterHelp Customer Service
BetterHelp Phone Numbers and Emails
Toll-Free Number:
-
(888) 688-9296
BetterHelp Emails:
Customer Service
Legal
GDPR Inquiries
Contact Information
BetterHelp Website:
BetterHelp Help Center:
Corporate Office Address:
BetterHelp
990 Villa St.
Mountain View,
California
94041
United States
Other Info (opening hours):
Mailing Address:
BetterHelp EU Representative
Vía Augusta, 252
08017, Barcelona, Spain
Summary of BetterHelp Customer Service Calls
208
TOTAL
CALLS
CALLS
03:31
AVG CALL
DURATION
DURATION
12%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call BetterHelp?
Payments and Charges Question:
- “Payment”
- “Bill”
- “Billing help”
Refund Question:
- “Refund”
- “Get a refund”
- “I need a refund”
Request for Information Question:
- “Just a simple question”
- “To confirm cancellation of the subscription.”
- “Question about service and payment”
Activation/ Cancellation Question:
- “I canceled my Session 2 days after I put my credit card in. I did not get a response then I'm getting a full refund”
- “Cancellation issue”
- “Cancellation”
Account Question:
- “Log in to schedule”
- “Account update”
- “Account payment”
Staff Question:
- “End service”
- “Service assistance”
- “Slow e-mail service”
Product/ Service Question:
- “Connection did not go through for my therapy session”
- “Membership”
- “Help signing up please. Thank you for your time and good work.”
Website/ Application Question:
- “Site will not accept upload of my license”
Shipping and Delivery Question:
- “Need more details to be able to get the care i need.”
Other Question:
- “Vancel”
- “I'm not able to contact by clients”
- “Scheduling”
About

BetterHelp is ranked 181 out of 1076 in Professional Services category
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