BetterHelp Phone Numbers and Emails

Toll-Free Number:

  • (888) 688-9296
Send Message

BetterHelp Emails:

Customer Service
Legal
GDPR Inquiries
Claim Your Business

Contact Information

BetterHelp Website:

BetterHelp Help Center:

Corporate Office Address:

BetterHelp
990 Villa St.
Mountain View, California 94041
United States

Other Info (opening hours):

Mailing Address:

BetterHelp EU Representative

Vía Augusta, 252

08017, Barcelona, Spain

BetterHelp Rating Based on 13 Reviews

Rating details

1.5
more details
Customer service
Exchange, Refund and Cancellation Policy
Website
Advertised vs Delivered

Rating stats

Rating trend

Summary of BetterHelp Customer Service Calls

208 TOTAL
CALLS
03:31 AVG CALL
DURATION
12% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BetterHelp?

Payments and Charges Question:

  • “Payment”
  • “Bill”
  • “Billing help”

Refund Question:

  • “Refund”
  • “Get a refund”
  • “I need a refund”

Request for Information Question:

  • “Just a simple question”
  • “To confirm cancellation of the subscription.”
  • “Question about service and payment”

Activation/ Cancellation Question:

  • “I canceled my Session 2 days after I put my credit card in. I did not get a response then I'm getting a full refund”
  • “Cancellation issue”
  • “Cancellation”

Account Question:

  • “Log in to schedule”
  • “Account update”
  • “Account payment”

Staff Question:

  • “End service”
  • “Service assistance”
  • “Slow e-mail service”

Product/ Service Question:

  • “Connection did not go through for my therapy session”
  • “Membership”
  • “Help signing up please. Thank you for your time and good work.”

Website/ Application Question:

  • “Site will not accept upload of my license”

Shipping and Delivery Question:

  • “Need more details to be able to get the care i need.”

Other Question:

  • “Vancel”
  • “I'm not able to contact by clients”
  • “Scheduling”

About

BetterHelp reviews and complaints

BetterHelp is ranked 181 out of 1076 in Professional Services category

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